You can contact our emergency hotline for any type of IT security incident. These may include: unauthorised access to sensitive data, suspicious activity on servers, end devices or networks, data loss, malware, phishing or ransomware attacks. You can also contact the hotline in the event of unusual behaviour of IT systems, such as sudden system crashes or inexplicably slow performance. As a general rule, the sooner IT managers take action, the greater the chances of minimising damage and quickly bringing the problem under control.

When you call the emergency hotline, you will first be connected to our experienced first-level support team. They specialise in initiating initial measures and recording all relevant information about your IT security incident. They will then select the appropriate expert from our cybersecurity network to deal with your incident.

Our team of experts consists of highly qualified IT security specialists with many years of experience in dealing with cyber attacks and IT security incidents. The areas covered include incident response, forensics, recovery, ransomware, crisis communication and crisis management, IT and data law.

Our emergency hotline is available around the clock – 24 hours a day, 7 days a week, 365 days a year. As soon as you contact the hotline, our first-level support team will begin recording and analysing the incident and then promptly involve the right contact person for further action. Depending on the severity of the incident, an initial assessment will be made within a short time and the necessary steps will be taken. Our goal is to provide you with qualified support as quickly as possible so that your company is protected as soon as possible. That’s why our strict 2-hour service level agreements ensure that one of our service providers will contact the relevant person within two hours.

Coordinated deployment of several service providers at the same time enables complex security problems to be solved quickly and efficiently. The network covers a wide range of specialist areas, ensuring that the necessary expertise is available for every aspect of the incident.

To speed up the processing of your IT security incident, it helps to have some basic information ready:

– Type of incident: Briefly describe what happened, for example, unusual emails, data loss, suspicious programmes or sudden system crashes.

– Affected systems: Tell us which systems, networks or devices are affected (e.g. servers, workstations, mobile devices).

– Time of the incident: When did you notice the first signs?

If you don’t know all the details, that’s no problem. Our first-level support will help you gather the necessary information and guide you step by step through the rest of the process.